ERROR 20
ERROR 200
Input Paper Sensor was not triggered - Paper may be jammed at
the sensor.
Remove toner cartridge for better access to jammed paper.
Paper not being picked up check paper tray & pickup rollers
ERROR 21
The exit sensor was not made in time after the input sensor as
made.
ERROR 22
The exit sensor was not unmade in time.
ERROR 23
Jam at the duplex unit. Paper is either not leaving the duplex
entry sensor in time or not making or unmaking the duplex exit
sensor in time. See “Duplex” on page 2-16
Error 24
The defined paper size is too short to print data as formatted.
Error 25
Input sensor made at wrong time. May be due to the paper feeding
manually while motors running and previous page in path.
Error 26
Duplex unit is installed but paper tray is not sensed.
Error 27
Envelopes/paper loaded are wrong size.
Error 28
Input sensor not made after pick attempt. Tray is empty or not
installed, paper jam in entry throat, or printer is requesting
a manual feed.
Error 29
The output bin sensor has not been unmade.See “Output Bin Sensor”
on page 2-22.
Error 30
30 Top Cover Open or Print Cartridge Missing Make sure the spring-mounted
pin on the printhead shroud is installed
properly and that it is detected by the ramp on the print cartridge
as the cover closes. The pin should enter the tower on the HVPS
and depress the cover switch.
Error 32
32 Wrong Print Cartridge installed The installed print cartridge
is not supported by the Optra printer.
Error 37
37 Insufficient Collation Memory Memory is too full to collate
the print job.
Error 38
38 Memory Full Memory used to store pages is full. To verify that
the printer recognizes all the installed memory, go to the user
menus and print the “Print Menus” test page. Make sure the memory
shown on the printout matches the installed memory.
Error 39
Page too complex to print.To verify that the printer recognizes
all the installed memory, go to the user menus and print the “Print
Menus” test page. Make sure the memory shown on the printout matches
the installed memory.
Error 43
Font card format not supported by printer.
Error 44
Defective font card installed in font slot.
Error 47
47 Font Card Removed While Printing Printer needs data on removed
card.
Error 52
Flash Full - Not enough flash memory for data requested to be
stored.
Error 53
Unformatted or Defective Flash - Flash problem at POR or while
attempting to write.
Error 54
Serial Error - Framing or parity error on serial.
Error 58
Duplex Not Attached Duplex is electrically connected but no longer
mechanically attached, and printer top cover is closed.
Error 59
Duplex Cover Open Top cover of duplex unit is sensed open.
Error 62
Disk Full Not enough disk space for data that has been requested
to be written to disk.
Error 63
Unformatted or Defective Disk The printer will ignore a disk it
senses as defective. Run the Quick Disk Test. If the test fails,
the disk is defective or the data on track1 is bad. If the Quick
Disk Test passes but the disk does not work, run the Disk Test/Clean
(2 hr. test). Replace the disk if instructed by the operator panel.
Error 7X
Network Card Codes These user codes are documented in various
network card user manuals. See “Network Wrap Tests” on page 23.
Error 80
Network Card Codes These user codes are documented in various
network card user manuals. See “Network Wrap Tests” on page 23.
Error 80
Printer has reached 200,000 prints without maintenance count reset.
Install maintenance kit and reset maintenance message
Error 88
Toner Low Toner sensor detects low toner.
Error 90X
Software Error Unrecoverable software error. If one of these errors
appeared during POST, or while the printer was idle (not printing
or receiving data), or while trying to print one of the internal
test pages, replace the system board. If the error appeared while
sending a job from the host to the printer, turn the printer off,
then turn it on and try again.
Error 917
Transfer Roll Error Cannot start servo operation. Verify correct
cable connections from the Engine board to the HVPS. Make sure
there is continuity between the transfer roller and its contact
on the HVPS; replace the transfer roll if the continuity is correct.
If there is no continuity, make sure the HVPS contact returns
to its upward limit when depressed, and make sure the left bearing
of the transfer roll is making proper contact.
Error 920
920 Fuser Error Fuser is below temperature while printing.
Error 921
Fuser is below standby temperature when idle.
Error 922
Fuser failed to reach standby temperature.
Error 923
Fuser is too hot while printing or when idle.
Error 924
924 Fuser Error - Open circuit detected in thermistor circuit.
Error 927
Fan Stalled Check fan for binding or defective bearing - Replace
Fan
Error 928
Erase lamp assembly missing or disconnected
Error 931
Printhead error - No first sync
Error 932
Lost hsync
Error 934
Printhhead Error - Lost Lock condition
Error 935
Printhead Error - Mirror motor unable to reach operation speed
Check cables, look for chafing or damage to ribbon cable at sharp
bends around rear cover. Replace printhead or ribbon cable.
